Privacy policy

This policy explains what personal information Mava Maison collects when you visit or shop with us, why we collect it, and the choices you have.

Information we collect

When you place an order, we collect your name, shipping and billing address, email, and payment details (processed securely by our checkout provider, Shopify; we never see or store your full card number). When you browse the store, we and our service providers may collect device and usage information such as your IP address, browser type, and the pages you view, typically through cookies and similar technologies.

How we use it

We use your information to process and ship your order, provide customer support, prevent fraud, and, where you have opted in, send you marketing emails about new arrivals and offers. You can unsubscribe from marketing emails at any time using the link in any email we send.

Who we share it with

We share the minimum information needed with our checkout, hosting and logistics partners so they can process your payment and ship your order. We do not sell your personal information. Our store runs on Shopify, which processes data on our behalf; you can read more about Shopify's own practices at shopify.com/legal/privacy.

Cookies

We use cookies to keep your cart working, remember your preferences, and understand how the store is used so we can improve it. You can control cookies through your browser settings.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of the personal information we hold about you, and to object to or restrict certain uses of it. If you are a California resident, these rights arise under applicable US state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA). To exercise any of these rights, write to info@mavamaison.com and we will respond within the timeframe required by applicable law.

Legal bases (UK customers)

If you are shopping from the United Kingdom, we process your personal information under the UK GDPR on one or more of the following legal bases: performance of a contract (to process and ship your order), our legitimate interests (to run and improve the store, prevent fraud, and communicate with you), your consent (for marketing emails, which you can withdraw at any time), and compliance with a legal obligation. Because we use service providers such as Shopify, some of your data may be processed outside the UK; where this happens, we rely on appropriate safeguards such as the UK International Data Transfer Addendum or equivalent standard contractual clauses.

Your rights (UK)

If you are shopping from the United Kingdom, in addition to the rights described above you have the right to access, rectify, erase, restrict, or port your personal information, and to object to certain processing, under the UK GDPR. To exercise any of these rights, write to info@mavamaison.com. You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ico.org.uk), though we would appreciate the chance to address your concern directly first.

Data retention

We keep order and account information for as long as needed to fulfill orders, meet legal and accounting obligations, and resolve disputes, after which it is deleted or anonymized.

Children

This store is not directed at children, and we do not knowingly collect personal information from anyone under the age of 16.

Changes to this policy

We may update this policy from time to time; the version posted here is the one that applies.

Contact

Shop: Mava Maison. Privacy questions: info@mavamaison.com.